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Payment Plans

Payment Plans

To be eligible to pay for your holiday by Payment Plan, you must:

  • Be eighteen (18) years of age or over
  • Be an Australian Citizen or Permanent Resident
  • Have a current booking or making a booking with a Holiday Haven Park
  • Have a valid credit or debit card
  • Your holiday must have a value of $200 or more

 

Repayment options can be made weekly, fortnightly or monthly (subject to the timeframe between the date of your holiday and the date you start your Payment Plan. A $2.00 administration fee is applied to each payment.

The final payment for all Payment Plans will be due 30 days before the date of arrival.

All payments are in Australian dollars.

Payments will be deducted as follows:

  • Weekly Payment Options – on the Start Date then weekly on the same day after that (Direct Debit Date)
  • Fortnightly Payment Options – on the Start Date then fortnightly on the same day after that (Direct Debit Date)
  • Monthly Payment Options – on the Start Date and monthly same date after that (Direct Debit Date)

If you do not complete the payments under the Payment Plan, and remain in arrears for two (2) or more instalments, or on the day which is 30 days before arrival, then:

  • Your booking will be cancelled
  • A cancellation fee of up to the first night’s tariff will be applied to all bookings when more than 30 days notice is given
  • Refunds are not available for cancellations less than 30 days before arrival or due to early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules

 

Cancellation or Termination

To cancel a payment plan (prior to the final payment date) you will need to contact the holiday park where your booking is, in writing and confirm your cancellation no less than 5 business days from your next Direct Debit Date. If you do not provide sufficient time for cancellation, we may not be able to cancel your payment plan prior to the next payment due date.

The agreement may be terminated by Holiday Haven at any time by notice in writing to you, if the Payment Plan has not been paid when due or in breach of our booking Terms & Conditions.

 

Conditions

  • Guest must notify us immediately if your credit or debit card details applied to the payment plan change or is no longer valid
  • Guest must provide us with accurate billing information including your full name, address, mobile phone number, email address
  • The biller name on your credit or debit card must be the same name in which the booking has been made
  • Holiday Haven reserves the right to cancel your Payment Plan agreement should two (2) or more of your payments be returned or dishonoured.  The guest will be liable for any bank or merchant fees associated with dishonoured payments
  • If a payment is returned or dishonoured, you will be required to pay the missed payment by credit or debit card prior to the final payment is due (30 days prior to arrival)
  • It is the guest responsibility to have sufficient funds available on your credit or debit card to meet the instalment payments
  • Any queries concerning disputed debit payments must be directed to the Holiday Park you have your booking.  If they cannot resolve your enquiry, you may refer your query to Holiday Haven Head Office, who may ask you to provide information in connection with your query
  • It is your responsibility to ensure your keep your contact details, including your email and postal address up to date and notify the Holiday Park of any changes to these details

The guest is bound by the latest version of these Terms & Conditions.  Holiday Haven will use reasonable endeavours to notify you of any changes to the Terms & Conditions by placing notice on our website.  Where there are changes that could adversely affect or limit your rights under these Terms & Conditions, Holiday Haven will provide written notice to you by way of the email or postal address you have provided.

 

Privacy

Holiday Haven treats our guest privacy with the utmost importance.

Our Privacy Policy can be found on our website holidayhaven.com.au