
Our teams are continuing to monitor the Novel Coronavirus (COVID-19) updates released by NSW Health, and will continue to respond based on the best advice provided.
To ensure the safety of all guests, staff, and the community Holiday Haven has introduced new rules and guidelines across all Holiday Haven parks.
To provide guests with peace of mind when booking at any Holiday Haven Park we have allowed some flexibility in our cancellation policy. The flexible refund and cancellation applies policy to any guest who is directly affected by COVID 19.
Management reserve the right to waive cancellation fees, or provide a full refund if guests are canceling for any of the following reasons:
For bookings cancelled for Non - COVID reasons our normal cancellation policy applies.
Communal amenities and recreation facilities will be restricted in order to meet social distancing requirements. Signage will be placed around the park outlining the number of persons allowed on or inside a facility at any given time. If the facility is at capacity we ask that you wait outside and practice social distancing.
Some recreational facilities may be limited in line with social distancing requirements. Signage will be placed around the park outlining facility closures. If the facility is at capacity we ask that you wait outside or wait your turn and practice social distancing.
Pets are welcome to stay at pet-friendly parks. For more information, please see our pet-friendly policy.
Unfortunately, no kids school holiday activities will be running at this stage due to social distancing practices. Please check out our Facebook page for any updates.
We are accepting groups, however outdoor gatherings in the park will be restricted to a maximum number of guests at any one time as per the NSW Public Health Guidelines. Social distancing must be practiced.
Day visitors are allowed in the park, but to ensure the safety of our staff and guests, it is a requirement that all day visitors to the park register at reception and complete the pre-arrival medical form before entering the park.
While we pride ourselves on maintaining high standards of cleaning year round, we have implemented additional procedures, including regular cleaning of high touch surfaces.