As travel restrictions have been lifted across the state of NSW from the 1st of June 2020, we are excited to welcome you back to your favourite Holiday Haven park. Our teams are continuing to monitor the Novel Coronavirus (COVID-19) updates released from the World Health Organisation and Australian Government Department of Health, and will continue to respond based on the best advice provided.

To ensure the safety of all guests, staff, and the community Holiday Haven will introduce new rules and guidelines across all Holiday Haven parks effective from the 1st June 2020.

COVID-19 Changes:

  • Express check-in process
  • Pre-arrival medical form
  • Stay 1.5m away from others
  • Practice good hand hygiene
  • Frequent cleaning of high touch areas
  • Hand sanitiser stations installed
  • Restricted access to facilities
  • Gatherings restricted to max 10 people
  • Day visitors must register with reception

Guest FAQs

Communal amenities and recreation facilities will be restricted in order to meet social distancing requirements. Signage will be placed around the park outlining the number of persons allowed on or inside a facility at any given time. If the facility is at capacity we ask that you wait outside and practice social distancing.

Some recreational facilities may be limited in line with social distancing requirements. Signage will be placed around the park outlining facility closures. If the facility is at capacity we ask that you wait outside or wait your turn and practice social distancing.

Pets are welcome to stay at pet-friendly parks. For more information, please see our pet-friendly policy.

Unfortunately, no kids school holiday activities will be running at this stage due to social distancing practices. Please check out our Facebook page for any updates.

We are accepting groups, however outdoor gatherings in the park will be restricted to a maximum of 10 guests at a time as per the NSW Public Health Guidelines, social distancing should be practiced.

Day visitors are allowed in the park, but to ensure the safety of our staff and guests, it is a requirement that all day visitors to the park register at reception and complete the pre-arrival medical form before entering the park.

While we pride ourselves on maintaining high standards of cleaning year round, we have implemented additional procedures, including regular cleaning of high touch surfaces.

  • Immediately seek medical advice, contact your GP or the national Coronavirus Hotline on 1800 020 080
  • Contact reception and notify park management of your condition
  • If you are required to complete a COVID-19 test, you can find the closet local testing facility at www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
  • Cabin guests may remain in the park whilst awaiting the results, however must self-isolate in your cabin. Camping guests may be required to leave the park and isolate at home
  • Once the results are received please notify park management immediately
  • If your test results is positive please notify management and leave the property immediately, do not make contact with any other guests or staff on departure