To ensure the safety of all guests, staff, and the community Holiday Haven we ask all visitors to our parks to abide by the Public Health Orders.  We ask that you do not visit our parks if you are unwell or not allowed to travel due to Covid-19 restrictions.  Anyone failing to abide by any Public Health Orders will be asked to leave the park and will not be entitled to a refund.

Latest COVID-19 Information and Alerts for NSW

Please email our parks directly if you need to reschedule or rebook your stay with us due to contracting COVID-19: 

Kangaroo Valley

Shoalhaven Heads

Culburra Beach

Currarong Beach

White Sands

Huskisson Beach

Swan Lake

Bendalong Beach

Lake Conjola

Ulladulla

Burrill Lake

Lake Tabourie

 

 

Guest FAQs

Cancellations Relating to Covid 19

To provide guests with peace of mind when booking at any Holiday Haven Park we have allowed some flexibility in our cancellation policy. The flexible refund and cancellation policy applies to any guest who is directly affected by COVID 19.

Park Management reserves the right to waive cancellation fees, or provide a credit (for the amount of money paid), transfer booking dates or provide a partial or full refund if guests are cancelling for any of the following reasons: 

  • The guest or an immediate family member test positive to COVID-19
  • The guest is forced to self-isolate
  • The guest is awaiting the test results of a COVID-19 test
  • A state or government directive is issued, affecting the guest's ability to travel to or from their destination

Park management also reserves the right to request proof the guest or guests are genuinely affected by COVID, when cancelling for any of the above reasons. Such proof may include Doctors Certificate, confirmation of a COVID test or instructions from a health authority to self isolate. 

Effective from 6/11/21.

Yes. We recommend if a facility is at capacity that you wait outside and practice social distancing.

Each park offers different pet-friendly options so whilst pets are welcome to stay at many of our parks, please see our pet-friendly policy and check with the park directly ahead of booking.

We are accepting groups.

We will review this decision as further restrictions are eased. 

While we pride ourselves on maintaining high standards of cleaning year round, we have implemented additional procedures, including regular cleaning of high touch surfaces.

  • Immediately seek medical advice, contact your GP or the national Coronavirus Hotline on 1800 020 080
  • Contact reception and notify park management of your condition
  • If you are required to complete a COVID-19 test, you can find the closet local testing facility at www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
  • Cabin guests may remain in the park whilst awaiting the results, however must self-isolate in your cabin. Camping guests may be required to leave the park and isolate at home
  • Once the results are received please notify park management immediately
  • If your test results is positive please notify management and leave the property immediately, do not make contact with any other guests or staff on departure