Our teams are continuing to monitor COVID-19 updates released by NSW Health, and will continue to respond based on the best advice provided. Please be aware of the latest advice from NSW Health which is provided in the link below

Latest COVID-19 Information and Alerts for NSW

To ensure the safety of all guests, staff, and the community Holiday Haven has introduced new rules and guidelines across all Holiday Haven parks.  

If due to COVID you need to reschedule or rebook your stay with us please email our parks directly: 

Kangaroo Valley

Shoalhaven Heads

Culburra Beach

Currarong Beach

White Sands

Huskisson Beach

Swan Lake

Bendalong Beach

Lake Conjola


Burrill Lake

Lake Tabourie


COVID-19 Changes:

  • Express check-in process (selected parks)
  • Pre-arrival medical form
  • Always practise social distancing
  • Practise good hand hygiene
  • Frequent cleaning of high touch areas
  • Hand sanitiser stations installed
  • Day visitors must register with reception
Please refer to NSW Health Website for latest Covid Information. https://www.health.nsw.gov.au/Infectious/covid-19/Pages/latest-updates.aspx

Guest FAQs

To provide guests with peace of mind when booking at any Holiday Haven Park we have allowed some flexibility in our cancellation policy. The flexible refund and cancellation applies policy to any guest who is directly affected by COVID 19.

Management reserve the right to waive cancellation fees, or provide a full refund if guests are cancelling for any of the following reasons: 

  • The guest or an immediate family member test positive to COVID-19
  • The guest is forced to self-isolate
  • The guest is awaiting the test results of a COVID-19 test
  • A state or government directive is issued, affecting the guest's ability to travel to or from their destination

For bookings cancelled for Non - COVID reasons our normal cancellation policy applies.

Communal amenities and recreation facilities will be restricted in order to meet social distancing requirements. Signage will be placed around the park outlining the number of persons allowed on or inside a facility at any given time. If the facility is at capacity we ask that you wait outside and practice social distancing.

Some recreational facilities may be limited in line with social distancing requirements. Signage will be placed around the park outlining facility closures. If the facility is at capacity we ask that you wait outside or wait your turn and practice social distancing.

Pets are welcome to stay at pet-friendly parks. For more information, please see our pet-friendly policy.

We are accepting groups, however outdoor gatherings in the park will be restricted to a maximum number of guests at any one time as per the NSW Public Health Guidelines. Social distancing must be practiced.

Day visitors are allowed in the park, but to ensure the safety of our staff and guests, it is a requirement that all day visitors to the park register at reception and complete the pre-arrival medical form before entering the park.

While we pride ourselves on maintaining high standards of cleaning year round, we have implemented additional procedures, including regular cleaning of high touch surfaces.

  • Immediately seek medical advice, contact your GP or the national Coronavirus Hotline on 1800 020 080
  • Contact reception and notify park management of your condition
  • If you are required to complete a COVID-19 test, you can find the closet local testing facility at www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
  • Cabin guests may remain in the park whilst awaiting the results, however must self-isolate in your cabin. Camping guests may be required to leave the park and isolate at home
  • Once the results are received please notify park management immediately
  • If your test results is positive please notify management and leave the property immediately, do not make contact with any other guests or staff on departure