To provide guests with peace of mind when booking at any Holiday Haven Park we have allowed some flexibility in our cancellation policy. The flexible refund and cancellation applies policy to any guest who is directly affected by COVID 19.

Management reserve the right to waive cancellation fees, or provide a full refund if guests are cancelling for any of the following reasons: 

• The guest or an immediate family member test positive to COVID-19
• The guest is forced to self-isolate
• The guest is awaiting the test results of a COVID-19 test
• A state or government directive is issued, affecting the guest's ability to travel to or from their destination

For bookings cancelled for Non - COVID reasons our normal cancellation policy applies.

Communal amenities and recreation facilities will be restricted in order to meet social distancing requirements. Signage will be placed around the park outlining the number of persons allowed on or inside a facility at any given time. If the facility is at capacity we ask that you wait outside and practice social distancing.

Some recreational facilities may be limited in line with social distancing requirements. Signage will be placed around the park outlining facility closures. If the facility is at capacity we ask that you wait outside or wait your turn and practice social distancing.

Pets are welcome to stay at pet-friendly parks. For more information, please see our pet-friendly policy.

We are accepting groups, however outdoor gatherings in the park will be restricted to a maximum number of guests at any one time as per the NSW Public Health Guidelines. Social distancing must be practiced.

Day visitors are allowed in the park, but to ensure the safety of our staff and guests, it is a requirement that all day visitors to the park register at reception and complete the pre-arrival medical form before entering the park.

While we pride ourselves on maintaining high standards of cleaning year round, we have implemented additional procedures, including regular cleaning of high touch surfaces.

• Immediately seek medical advice, contact your GP or the national Coronavirus Hotline on 1800 020 080
• Contact reception and notify park management of your condition
• If you are required to complete a COVID-19 test, you can find the closet local testing facility at www.nsw.gov.au/covid-19/how-to-protect-yourself-and-others/clinics
• Cabin guests may remain in the park whilst awaiting the results, however must self-isolate in your cabin. Camping guests may be required to leave the park and isolate at home
• Once the results are received please notify park management immediately
• If your test results is positive please notify management and leave the property immediately, do not make contact with any other guests or staff on departure